All orders are charged immediately upon placement.

When your family member was released from the service, they will have been issued a form called the DD214. To get this form, you can click here

Yes, all medals have ribbons but not all ribbons have medals. For example, unit citations will be a ribbon only, Army Presidential Unit Citation, Navy Presidential Unit Citation, Meritorious Unit Citation etc. do not have a medal associated with them as they are unit awards.

The website should work fine with the default settings on all major browsers. If you are experiencing problems adding products to your shopping cart, signing in or moving to checkout please try one of the following two solutions:

1. Use a different internet browser. If necessary, download and install one of the following (free) browsers: Internet Explorer (Microsoft), Firefox (Mozilla), Chrome (Google), Safari (Apple), Opera
2. Reset your browser configuration settings. Following are instructions on how to reset Internet Explorer settings. Please note that you may need to press the “Alt” key to open the menu.

- Under the "Tools" menu click on "Internet Options".

- Click the "Advanced" tab.

- Under the "Reset Internet Explorer settings" click the "Reset... " button.

If you have tried one of the proposed solutions and are still experiencing technical problems with vanguardmil.com please contact us at webmaster@vanguardmil.com.

If you need to update or upgrade you order, please call the phone numbers below:

• CAP/Schools department: 1-800-221-1264
• Customer service: 1-800-433-1334

• Most online orders: Vanguard Industries, California.
• Civil Air Patrol, Sea Cadets, Young Marines, and school orders: Shipped from our office in Norfolk, Virginia.

Delivery Time Estimates:

• California Warehouse (West Coast): UPS Ground delivery times vary by state.
• Virginia Warehouse (East Coast): Delivery times vary by state.

It depends on where you are. Orders processed in the U.S. will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Custom and personalized items typically take 7-10 business days to ship.

For expedited shipping methods (e.g., Overnight or 2-Day Shipping):

• These methods are shipping options only and do not include weekends or holidays.
• Orders requiring expedited shipping may still take up to 5 business days to process.

Important Notes:

• Expedited shipping applies only to business days (Monday-Friday), no weekend delivery.
• Backordered items will be shipped using the best available method.

If you haven't received your shipment within the expected timeframe please call us at 1-800-433-1334 within 30 days of your item being shipped to determine the next steps to recovering your shipment.

Please note that any lost shipment not reported within 30 days of shipment will be non-refundable

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

To log in:

1. Go to the Wholesale Portal: https://wholesale.vanguardmil.com/
2. Enter your registered email address.
3. Check your email inbox for a six-digit login code and enter it.
4. Once logged in, click “Go to store” to start shopping.
5. If you have several locations/stores, you will be prompted to select your shipping address from the list.

No, our new system does not use passwords. Instead, you’ll receive a one-time login code via email each time you sign in.

You must be logged in through the Wholesale Portal before shopping. If you are not logged in, wholesale pricing will not be applied at checkout.

Log in through the Wholesale Portal: https://wholesale.vanguardmil.com/

Click "Go to store" and select your company location (if applicable).

Add products to your cart—your wholesale pricing will be automatically applied.

Proceed to checkout. Your shipping and billing details will be pre-filled.

Enter payment details or submit your order based on your payment terms.

To update your company name, locations, or other details, please contact us at support@vanguardmil.com or 1-800-433-1334

Yes! If your company has multiple locations, you will be prompted to select a location after logging in. If you need to add or update locations, please contact us at support@vanguardmil.com.

If you were charged taxes but believe you are tax-exempt, please contact us at support@vanguardmil.com. This may have happened because:

You do not have a wholesale account yet. If that’s the case, we will create one for you.

We have not received the necessary tax-exemption paperwork to approve your account.

Once we verify your status, we will update your account accordingly.